Misalli Lingerie.Com is your online store for sexy lingerie at incredibly low prices! We have a dedicated Customer Service staff ready to assist you with any inquiries in processing your order. Customer Satisfaction is our #1 priority and we will do everything possible to make your shopping experience with us a pleasurable and hassle-free one.

Our Phone Hours are Monday - Friday from 10:00 am - 5:00pm EST and Saturday 8:00am - 1:00pm EST. Fax your orders 24/7 to the Fax # listed below.

• Do you have a Printed Catalog?  We do not at the moment. In order to pass down savings in terms of lower prices to you and in an effort to be environmentally responsible, we are currently not printing a catalog.

• Can I order by phone or Fax? Yes, you can call Toll Free 1-877-MISALLI (647-2554) between the hours of 10:00am - 5:00pm EST to place your order by phone and a representative will be happy to assist you. Have your Item(s) sku #s, Billing Address, Shipping Address and Credit Card information readily available so that we can quickly process your order.  If you wish to place your order by fax you can do so by filling out the attached Fax Order Form with your order details and payment information. Make sure you clearly print all the details in this order form. If for any reason, any of the information is not legible we will contact you before processing your order. Please make sure your contact information is listed. Do not leave this information blank. If you need to use additional space for your purchase, please use a separate order form to add these items.

  If you need assistance filling out your form or have any questions before faxing your order, please feel free to contact us Toll Free1-877-MISALLI (877)-647-2554. If for any reason, you reached our answering service, please leave a message and one of our customer service representatives will contact you immediately. We are probably assisting other customers and will provide the same service to you as well. We return our calls immediately after hearing your messages which is normally on the same day, so please do not hesitate to leave us a detailed message.

• What shipping option do you use for Flat-rate Shipping? We use USPS Priority Mail which can take anywhere from 2-8 business days for delivery. (Depending on your shipping address).

• What other shipping options do you offer?  We offer USPS Priority Mail, USPS Express Mail and UPS (UPS Ground Service, UPS Next Day Air and UPS Next Day Air Saver. Shipping charges are calculated based on your shipping address.

• Do you ship to APO/FPO addresses? Yes, please note that the only shipping method available for shipping to APO/FPO address is USPS Priority Mail.

• How do I know my order was placed?  Once you click on the "Confirm Order" button at checkout, you will instantly receive an email confirming your order.  The email consist of a detailed invoice of your order.  TO COMPLETE YOUR ORDER YOU MUST CONFIRM YOUR ORDER AT CHECKOUT. If you do not receive an email confirming your order, your order possibly did not go through.  Please contact us during our Phone Hours at 1-877-MISALLI (647-2554) Mon-Fri 10:00am - 5:00pm EST and Saturdays (8:00 am-1:00pm EST or email us 24/7 at customercare@misallilingerie.com and a representative will be happy to assist you promptly.

• My credit card is getting Declined  Please make sure that the billing address matches the address in your credit card.  It's very important that you enter the CVV code which normally appears at the end of the credit card account number or at the signature panel in the back of your credit card.  For American Express please use the 4 digits CVV code which appears in the front of the card above the account number.

• Why do you need my email address and phone number?  It is very important that you provide a contact number and an email address where we can contact you in case we have any other questions about your order or need further information.  Sometimes, customers forget to include apt #'s, suite #s or erroneously order 2-3 items of the same.  We like to confirm this information in such cases and need to have your contact number and email address.
  

• Can I add additional comments to my order? Yes, if you have any concerns or wish to write a message if you are sending the package to someone else, you may do this at the "Message Box" during checkout.

• Will my order ship out today?  Your order will ship the same day if placed by 3:00pm EST. Orders placed after this time will be processed the next business day.

• Do you ship order on Saturdays? Yes, if you place your order before 1:00pm ESTon Saturdays we will ship your order the same day. Orders placed after 1:00pm EST and on Sundays will ship Monday morning.
  

• Do you ship internationally?  We use UPS Global Priority Mail and USPS Global for international orders. Please note that in addition to the shipping charges you will also be responsible for  additional custom fees and tariffs that may be applied by the Customs Dept for your country. The order that you place with us will not include the Customs fee. The shipping rates will be calculated during checkout.

• How do I know if my order was shipped?  You will receive an email by the end of the day with your tracking number and detailed information about  your package.

• When will you ship backordered items?  If an item is backordered we will notify you immediately. In such case you have the option to receive the in-stock merchandise as schedule and wait for the backordered items to become available or you can just cancel the backordered merchandise. Please note that we have no control of when the backordered merchandise is going to become available. If the manufacturer has the merchandise in stock it can take up to 2 weeks for them to deliver it to us. We will then ship it to you , which will take approximately 1-xi25 business days after we receive it.

• Is the packaging discreet? Yes, we use plain corrugated boxes to ship out your order and our business name or the word "Lingerie" does not appear anywhere in the outside of the box. Ship From will be ML, Customer Service, 253, Main St. Suite #206, Matawan, NJ 07747.

• How do I return or Exchange an Item?  You must write to returns@misallilingerie.com to obtain an RA# before returning any merchandise.  We will not accept returns without an RA# and the package will be returned at customer's expense. No Exceptions. Please refer to: www.misallingerie.com/returns.php for detailed information. If you wish to make an exchange, we suggest that you place a new order in order to avoid the item from being out of stock, request and RA#  and then return your item. We will issue a refund as soon as we receive your return and email you a refund confirmation.

• Can I return/exchange a Sale/Clearance Item? No, all of our on Sale/Clearance items are final sale.  Please review our size charts carefully and enlarge the product(s) images to take a closer look at the fabric and color and any other manufacturing details. Sale items are not Returnable or Refundable.

• How soon will I get my refund?  As soon as we receive your return and it's approved, it can take from 2-3 business days for the refund to appear in your credit statement.  You will receive an email with the refund information.

• How can I leave a Customer Testimonial?  The testimonials you see in our website are posted with the permission of our customers.  If you wish to add your comments you can either click on any of the scrolling testimonials and you will be prompted to enter your own or if you prefer you can email us and with your permission and we will be more than happy to post your positive comments.
  

We offer a variety of shipping possibilities in association with our shipping partners UPS and USPS. Your shipping rate will be calculated and presentated to you during the checkout process which is computed by UPS and USPS based on the shipping address that you provide. If your order is received by 3 P.M. (EST) it will be shipped the same day. Orders received after 3 P.M. EST will be processed the next business day .

Misalli Lingerie cannot be held responsible for lost or stolen packages shipped with Delivery Confirmation and tracked by the USPS as "Delivered". Please ensure that you use a safe address where your package can be shipped. If you feel the address is unsafe, we recommend that you use an alternate shipping address where someone can receive the package for you.

Please note that if you select the UPS 3 Day Select service, UPS does not guarantee delivery in 3 days.

We use UPS Global and USPS Global for international orders. Please note that in addition to the shipping charges you will also be responsible for any additional custom fees and tariffs that may be applied by the Customs Dept for your country. The order that you place with us will not include the Customs fee. The shipping rates will be calculated during checkout.

Click here to get more details.

USPS (U.S Postal Service) is the only available option for shipping to APO or FPO or P.O Box addresses.

Misalli Lingerie offers Flati-rate Priority Shipping on all orders within the contiguous United States. If you select an alternate method during checkout the actual rates will be calculated based on your shipped to address.

All of Misalli Lingerie orders are shipped in a plain corrugated box addressed to you from Shipping Dept. and the words "lingerie" and "Misalli Lingerie" do not appear on the outside; the sender will be "Shipping Dept."

If an item is backordered we will notify you immediately. In such case you have the option to receive the in-stock merchandise as schedule and wait for the backordered items to become available or you can just cancel the backordered merchandise.

Please note that we have no control of when the backordered merchandise is going to become available. If the manufacturer has the merchandise in stock it can take up to 2 weeks for them to deliver it to us. We will then ship it to you , which will take approximately 1-25 business days after we receive it.

Don’t forget to visit our Returns and Exchanges link for important information.

Where can I find my tracking number?

We will provide a tracking number on the same day on orders placed before 3 P.M. or on the next business days for orders placed after 3 P.M. Your tracking number will be emailed to you. Please click on the link to check shipment status. Please make sure you check your mail filters to ensure that you are not blocking us from sending you emails.

Please note that there is a 15% restocking fee for any packages returned to our warehouse due to incorrect shipping information or marked as Unclaimed by USPS or UPS.

We will first contact you via email/phone and give you an opportunity to have your package redelivered.

if we do not hear from you within 5-7 business days we will automatically refund your account for the total purchase less a 15% restocking fee.

We know how difficult it can be to pick the perfect gift for that special someone in your life. This is why we offer Online Gift Cards. Follow the simple steps and surprise your love one whether it’s for a special occasion or just to say “I Love You”.

1. Select the amount of your gift card.

2. Proceed to check out like any normal purchase.

3. Fill in the recipient’s email address, your name and message.

4. Enter your billing information

5. Complete your order

We will then send an email to the recipient with detailed information on how to use the gift card at MisalliLingerie.

Important Notice:

· Gift Cards can be exchange for any goods sold in our website. Any difference in higher prices can be paid by using one of our accepted credit cards.

· Gift cards will not be redeemed for cash or refunds

· MisalliLingerie will not accept responsibility for lost, stolen or Destroyed gift cards

· Gift cards are not for resale

Gift-wrapping is available for a small fee of $3.95. Please indicate if you want your purchase gift wrapped during the check out process.

We are currently offering Flat-rate Priority Shipping on all orders with no minimum purchase required. Occasionally, we email our customers special offers and discounts. You must sign up for an account with us in order to receive our emails with these special offers.

You can click on the size chart link provided in the detailed section of our products to view the respective Size Chart. Please make sure you select your proper size before purchasing your product to avoid returns. See our Returns & Exchange link for details on our policies.

We highly recommend that you hand wash all your lingerie and hosiery with a gentle detergent and fabric softener. Never use Bleach when washing your lingerie and hosiery. Do not place lingerie in a dryer. It is best to let it air dry. This will protect the delicate fabrics and you will enjoy it for a much longer time.

Do not wash hosiery together with bras and lingerie. The bra hooks and fastenings can catch and damage the hosiery. Use a lingerie bag to further protect your delicate lingerie.

Wash color, light and dark fabrics separately.

Please note that we do not accept returns on panties, g-strings, thongs, bikinis, worn/washed lingerie or Hosiery.

SSL is the global standard in online security , and is the technology that provides security and encryption for online transactions. It creates an encrypted link between the transaction processor and a web browser. The link ensures that all data passed between the web server and browser remains private and secure and is recognised by millions of consumers by a secure padlock which appears in their browser.

Without SSL encryption, packets of information travel networks in full view. Imagine sending mail through the postal system in a clear envelope. Anyone with access to it can see the data. If it looks valuable, they might take it or change it.

Without third-party verification, how do you know a Web site is an authentic representative of a business you trust? Every SSL Certificate is created for a particular server in a specific domain for a verified business entity. Like a passport or a driver’s license, an SSL Certificate is issued by a trusted authority. When the SSL handshake occurs, the browser requires authentication from the server. If the information does not match or the certificate has expired, the browser displays an error message.

Misalli Lingerie uses technology from GeoTrust, Inc. BACK TO THE TOP ______________________________________________________________   What is CVV?

CVV stands for Card Verification Value. The Card Code value is a three-digit or four digit security code that is printed in reverse italics at the top of the signature panel on the back of credit cards (on the front for American Express). This value can be submitted to the payment gateway and verified by the card issuing bank to provide merchants with an extra measure of security against credit card fraud.

If you wish to place your order by fax you can do so by filling out the attached Fax Order Form with your purchase details and Payment Information. Make sure you clearly print all the details in this order form. If for any reason, any of the information is not legible we will contact you before processing your order. Please make sure your contact information is listed. Do not leave this information blank. If you need to use additional space for your purchase, please use a separate order form to add these items.

If you need assistance filling out your form or have any questions before faxing your order, please feel free to contact us via our live chat or call us Toll Free 1-877-MISALLI (877)-647-2554. If for any reason, you reached our answering service, please leave a message and one of our customer service representatives will contact you immediately. We are probably assisting other customers and will provide the same service to you as well. We return our calls immediately after hearing your messages which is normally on the same day, so please do not hesitate to leave us a detailed message.